1. Introduction
Pmax Automation (“we”, “our”, or “us”) is committed to protecting the privacy of visitors to our website. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with applicable laws, including:
- General Data Protection Regulation (EU) 2016/679 (“GDPR”)
- California Consumer Privacy Act (CCPA) and other relevant U.S. privacy laws
- Serbian Law on Personal Data Protection (ZZPL)
2. What Data We Collect
We may collect the following types of information:
- Personal Data: Name, email, company name, job title, phone number, IP address
- Technical Data: Browser type, operating system, referring URLs
- Usage Data: Pages visited, time spent on site, actions taken
- Cookie Data: Tracking usage patterns via cookies or similar technologies
3. How We Collect Data
- When you submit a contact form (By submitting this form, you agree to the use of your personal data as described in our privacy policy.)
- Automatically via cookies, analytics tools (e.g., Google Analytics)
4. Why We Process Your Data
We process your data for:
- Responding to your inquiries or requests
- Sending relevant business or service communications
- Improving our website and services
- Ensuring website security and performance
- Complying with legal obligations
5. Legal Basis for Processing (EU and Serbia)
- Consent (Article 6(1)(a) GDPR, Article 12 ZZPL)
- Contractual necessity (e.g. contact form)
- Legitimate interest (e.g. analytics, marketing)
- Legal obligation (e.g. accounting, security)
6. Data Sharing
We do not sell your data. We may share it with:
- Hosting and analytics service providers (e.g., Google)
- CRM or email communication tools (Mailjet)
- Legal authorities, where required
7. International Transfers
If data is transferred outside the EEA, Serbia, or U.S., it is protected by appropriate safeguards (e.g., Standard Contractual Clauses).
8. Your Rights
Depending on your jurisdiction, you may have:
EU & Serbia (GDPR / ZZPL):
- Right to access, correct, or delete your data
- Right to restrict or object to processing
- Right to data portability
- Right to lodge a complaint with a Data Protection Authority
Right to data portability
U.S.:
- Right to know what personal data is collected
- Right to request deletion
- Right to opt out of data sales (we do not sell data)
9. Data Retention
We retain your data only for as long as necessary to fulfill the purpose it was collected for, or to comply with legal or contractual obligations.
10. Cookies
We use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but this may affect website functionality.
11. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.